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Henri-Lloyd Warranty Policy

At Henri-Lloyd, we are committed to providing our customers with high-quality products and exceptional service. Our warranty policy is designed to offer you peace of mind while ensuring a fair balance between comprehensive coverage and affordability. Below, you will find the details of our warranty policy, effective for products purchased from Henri-Lloyd North America's website.

IMPORTANT: PLEASE DO NOT SEND YOUR OLD GARMENTS TO OUR WAREHOUSE UNLESS YOU HAVE RECEIVED PRIOR APPROVAL FROM HENRI-LLOYD NORTH AMERICA.

Warranty Coverage for 2024 Collection and Forward

  1. Free Replacement Warranty:
  2. Duration: Up to 3 years from the date of purchase.

    Eligibility: This warranty applies to products from the 2024 Collection and forward.

    Coverage: We will provide a free replacement for any product that proves to be defective in materials or workmanship under normal use during the warranty period.

  3. Process:
  4. Contact Us: To initiate a warranty claim, please contact our Customer Experience team here. Provide your proof of purchase, product details, and a description of the defect.

    Evaluation: Our team will evaluate your claim and, if eligible, arrange for the return of the defective product and the shipment of a replacement.

Warranty Coverage for Products Purchased Prior to January 2024

  1. Discounted Replacement Offer:
  2. Eligibility: Products purchased before January 2024.

    Offer: While we do not offer free replacements for these products, we provide a significant discount on a comparable new product. Customers can purchase a comparable product at 40% off the regular price subject to availability of model, colors and sizes in our warehouse.

  3. Process:
  4. Contact Us: To take advantage of this offer, please contact our Customer Experience team here. Provide your proof of purchase and product details.

    Verification: Our team will verify your purchase and provide a discount code for 40% off a comparable product.

  5. Notice:
  6. New Distributor: Mauri Pro Sailing LLC (d.b.a. Henri-Lloyd North America) is the new North American distributor, effective January 1, 2024. For products purchased before this date, please contact the selling dealer or the Henri-Lloyd distributor at the time of your purchase.

    Continued Support: Despite this change, we are committed to helping our customers. Therefore, the policy stated for older orders remains in place, reflecting our dedication to customer satisfaction.

Legal Disclaimer

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. The free replacement warranty is applicable only to defects in materials and workmanship under normal use and does not cover damage resulting from misuse, abuse, accident, or unauthorized alterations. Henri-Lloyd reserves the right to determine whether a product is eligible for warranty coverage and to make the final decision on any warranty claim.

For more information or to start a warranty claim, please visit our website or contact our Customer Experience team here.